Cisco WebEx Support Center

WebEx Support Center provides all the tools to make your Technical Support Representatives (TSRs) as efficient and effective when working remotely as they would be on-site. With WebEx Support Center TSRs can view, diagnose and solve customer problems online. Customer files can be transferred for off-line analysis or, with permission, the TSR can actually run the customer’s desktop and download patches or updates to the customer’s computer. Your customers get fast, intelligent online technical support without having to endure multiple calls to diagnose simple issues.
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